Review Time
Air India is a piece of shit. It is cheap for a reason. I had the worst 2 flights of my life with Air India. Plane was left absolutely filthy, entertainment unit didn’t work at all, seats were broken and dirty, food was like it had been sitting there for days, tray table was broken so I spilt all my food all over me when served and more (don’t even get me started on the toilets). The atmosphere of the plane was disgusting, everyone was crammed in together so tight, and I’ve never smelt more BO in my life then on those 2 flights. This was the same experience on BOTH flights. Please do yourself a favour and pay the extra $150AUD to fly a different airline.
My last flight was delayed which was going to interrupt my next flight in my next country, they were so hard to reason with and wouldn’t listen to you. They would lie and ignore you. They offered me $30AUD as ‘compensation’ but made me jump through all these hoops to get it, which I still haven’t received because they just ignore me and don’t give me the information that I need to jump through the next hoop.
From the bottom of my heart, I hate Air India.
I flew to Delhi from Birmingham and the outbound flight was fine but the return flight was terrible. My screen and my mum's screen next to me didnt work for the entire journey. We were not given the option to move to another seat nor an apology. We were not offered drinks with our meal and were given dirty looks when asking for a tea or soft drink. The fact that I had to pay an additional £48 to choose a regular seat at check in so we were seated together, only for the screens not to work is unbelievable. Having requested a refund for this charge, I have been offered a fraction of a discount that will be paid only to an account in India. They managed to take my credit card payment but cannot refund back? I have been going back and forth with them for 4 weeks now and still no resolution. The flight itself was fine but the service, the extra charge and the non functioning screen for a 12 hour flight is simply unacceptable. I dont think I am asking for much, just a refund of the extra charge.
I was scheduled to fly to India on feb 7 from YYZ to delhi Airport. I pre booked 48J seat but when I reached to the counter for check in, customer assistants told me that there is change in plane configuration and the plane has only 46 sequence number seats. There is no 48J seat as appear my ticket. They even asked me to fly next day. Like seriously??? I booked seat only 2 weeks before the day of flying as it was urgency to go. But nobody understands this thing and even they were arguing.
Why nobody told about this change of seats before? Airlines should notify regarding any change related to the booking or non-availability of seats.
After almost more than 1 hour, I was provided the new seat.
Title: 10+ Hour Delay, No Communication, No Support
We were travelling from the UK to Sydney when Air India disrupted our journey, re-routing us via Singapore before placing us on a Qantas flight. We arrived more than 10 hours late.
There was no meaningful communication during the disruption, and no food or washing facilities were offered despite the length of the delay.
Air India later claimed the issue was due to “ATC reasons” but has provided no evidence despite repeated requests. After initial replies, they stopped responding altogether.
Delays can happen — but the lack of transparency, basic care, and accountability is unacceptable.
Dear Air India Customer Relations Team,
I am writing to raise concerns regarding Air India’s services, particularly the value of the Maharaja Club and the treatment of economy class passengers.
To begin with, enroling at the Maharaja Club has not provided any noticeable benefits for me. As a budget-conscious traveller, my primary expectation was access to better fares, discounts, or meaningful mileage benefits. However, I have not observed any price advantages or tangible value from the membership. While there may be additional benefits, they have not been clear or useful from a customer perspective.
I am also concerned about the level of service provided to economy class passengers. I have noticed that some passengers, including those with health-related needs, may require additional food or refreshments. There have been instances where extra meals remained unused after landing, yet requests from economy passengers for snacks or drinks during the flight were ignored. This creates a sense of unequal treatment compared to business or first-class passengers.
Economy class makes up the majority of passengers on most flights, and they deserve attentive and respectful service. Flight delays further add to the inconvenience. When delays occur, passengers often need to rearrange transportation at their destination, and compensation or acknowledgement of this disruption would be appropriate. Additionally, passengers on long-haul journeys with connecting flights should be offered extra meals to improve comfort.
Overall, I feel that economy class passengers are not receiving the standard of service they deserve. Customer loyalty depends heavily on how passengers are treated, regardless of the fare paid. If a significant number of economy travellers choose alternative airlines, it could have a serious impact on Air India’s reputation and financial stability.
Every passenger should be treated with equal respect, whether flying economy, business class, or first class. I hope Air India will take these concerns seriously and work toward improving the overall customer experience.
Thank you for your time and attention.
I wrote a physical letter to Air India complaining about their extrortion when I tried to restore a booking which they had altered abck to the original flights.
I got an email in response saying I had to submit my complaint online. I tried several times never succeeding. Each time the site crashed out and I was required to start inputting all the information again.
Using IT in this way to deter complaints is beyond the pale. (Sadly this approach is being adopted by more and more organisations.)
On 25th January 2026, on AI-2015, Air India changed flight for the route without telling passengers even though change happened one day before flight. The flight was changed to Boeing 787-8 , the same flight model that is under investigation after 2025 crash. Then throughout flight the entertainment panels, charging points and reading lights were not working. They said flight will take longer but no reason was told. During flight, estimated time of flight was not being displayed meaning there were faults with navigation system. The raindrops from outside were penetrating the plane and dropping down from windows. This is very concerning as despite existing faults with the model which were reported in crashed flight, the airline used the plane and without telling passengers who booked other model.
I had a terrible experience with the service. During my online check-in, I paid for two empty seats next to me, but when I boarded, I was seated next to other passengers. I spoke with a flight attendant who explained that this can happen on full flights. I had specifically paid for those seats due to the long 12-hour journey. The attendant then contacted ground staff, but they informed me that I would need to purchase two additional tickets to secure those seats. I wasn't the only one facing this issue; another passenger a few rows ahead felt so cheated that she chose to leave the flight. The ground staff suggested I shouldn't have done that, but I questioned why it was an option during check-in. This experience has left me feeling that the service is completely unreliable and will likely never improve.
I recently faced the harsh reality of how rigid the airline's policies can be when unexpected events occur. A sudden family emergency prevented me from taking my scheduled flight. Instead of offering a credit or rebooking me with a partner airline, my return trip was canceled without notice, and I lost nearly $2,000 in fare. There was no flexibility, no help in finding alternative options, and no understanding of my situation.
As a frequent traveler and loyal member, I anticipated some consideration. Unfortunately, I felt like just another transaction. When I contacted customer service, I received generic responses and a refusal to look into other possibilities within their network. This left me feeling powerless and overlooked during an already challenging time.
The airline has a chance to re-evaluate its policies and treat customers as valued individuals rather than just sources of revenue. Sadly, my experience indicates they still have a long way to go. I cannot endorse them due to this lack of flexibility and understanding.
Claim your business profile now and gain access to all features and respond to customer reviews.
trinqoo.com
1852.gr
peru-women.com
packupgo.com
oneworldtravels.us
mountainharbour.net
wildernessdestinations.com
interskiholidays.co.uk
selloffvacations.com
jsx.com
