I had a terrible experience with the service. During my online check-in, I paid for two empty seats next to me, but when I boarded, I was seated next to other passengers. I spoke with a flight attendant who explained that this can happen on full flights. I had specifically paid for those seats due to the long 12-hour journey. The attendant then contacted ground staff, but they informed me that I would need to purchase two additional tickets to secure those seats. I wasn't the only one facing this issue; another passenger a few rows ahead felt so cheated that she chose to leave the flight. The ground staff suggested I shouldn't have done that, but I questioned why it was an option during check-in. This experience has left me feeling that the service is completely unreliable and will likely never improve.
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