Title: 10+ Hour Delay, No Communication, No Support
We were travelling from the UK to Sydney when Air India disrupted our journey, re-routing us via Singapore before placing us on a Qantas flight. We arrived more than 10 hours late.
There was no meaningful communication during the disruption, and no food or washing facilities were offered despite the length of the delay.
Air India later claimed the issue was due to “ATC reasons” but has provided no evidence despite repeated requests. After initial replies, they stopped responding altogether.
Delays can happen — but the lack of transparency, basic care, and accountability is unacceptable.
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