airindia.in

1.3
1.3 Based on 121 reviews

...

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B Kaur
I was scheduled to fly to India on feb 7 from YYZ to delhi Airport. I pre booked 48J seat but when

I was scheduled to fly to India on feb 7 from YYZ to delhi Airport. I pre booked 48J seat but when I reached to the counter for check in, customer assistants told me that there is change in plane configuration and the plane has only 46 sequence number seats. There is no 48J seat as appear my ticket. They even asked me to fly next day. Like seriously??? I booked seat only 2 weeks before the day of flying as it was urgency to go. But nobody understands this thing and even they were arguing.
Why nobody told about this change of seats before? Airlines should notify regarding any change related to the booking or non-availability of seats.
After almost more than 1 hour, I was provided the new seat.

1
Date of experience: Feb 15, 2026

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