I flew to Delhi from Birmingham and the outbound flight was fine but the return flight was terrible. My screen and my mum's screen next to me didnt work for the entire journey. We were not given the option to move to another seat nor an apology. We were not offered drinks with our meal and were given dirty looks when asking for a tea or soft drink. The fact that I had to pay an additional £48 to choose a regular seat at check in so we were seated together, only for the screens not to work is unbelievable. Having requested a refund for this charge, I have been offered a fraction of a discount that will be paid only to an account in India. They managed to take my credit card payment but cannot refund back? I have been going back and forth with them for 4 weeks now and still no resolution. The flight itself was fine but the service, the extra charge and the non functioning screen for a 12 hour flight is simply unacceptable. I dont think I am asking for much, just a refund of the extra charge.
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