✈️ Feedback for Air India – Flight AI117 on 19th March 2026.
I would like to share my recent experience travelling with Air India on flight AI117 from Amritsar to the UK. While flight delays with Air India are not unusual, what truly stood out on this journey was the exceptional level of customer service I received, service that genuinely transformed a stressful situation into a positive and memorable experience.
From the moment we were at Amritsar airport until the moment we landed back in the UK, one air hostess in particular, Prashant, demonstrated professionalism, kindness, and dedication that went far beyond what is typically expected. He assisted us throughout the entire process with patience and respect, ensuring we were comfortable, informed, and well looked after despite the delays.
Prashant’s calm attitude, willingness to help, and genuine care for passengers made a significant difference. It is rare to come across someone who not only performs their duties well but also brings such humanity and warmth to their role. He is, without question, a tremendous asset to Air India.
I hope this feedback reaches the right people, because individuals like Prashant deserve to be recognised for the outstanding service they provide. His support turned a potentially frustrating travel experience into one we will remember for all the right reasons.
Claim your business profile now and gain access to all features and respond to customer reviews.
