I Sunjay Nayyar (9JPNN3) recently flew on Air India flight AI173 from New Delhi to San Francisco in Business Class with my daughter and I am deeply disappointed. For a 17-hour long-haul flight, the condition of the aircraft was absolutely unacceptable.
The seat adjustment buttons did not work properly. In Business Class, passengers expect comfort and functionality, not seats that barely move.
The in-flight TV screens were completely non-functional on all the seats throughout the flight. On my seat, the screen were powered on but could not be switched off; a blanket was simply placed over them, an absolutely absurd and unprofessional solution.
The quality of food served was far below even basic standards, let alone what one expects from Business Class.
I fail to understand how a prestigious airline representing India continues to operate aircraft in such poor condition on ultra-long flights,it was deeply frustrating and unacceptable. It needs to urgently upgrade and maintain their fleet or else their reputation is at stake for all international travellers.
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