I am writing to formally express my frustration and disappointment regarding the handling of Flight IX136 from Sharjah (SHJ) on 13 December 2025.The scheduled departure time of Flight IX136 was 21:35, however the flight did not depart until after 00:38 in the early hours of the following day, resulting in a delay of more than three hours.Due to this significant delay, I missed my connecting flight IX1737 to Udaipur (UDR). Neither the onboard crew nor the ground staff provided any clear explanation for the delay. Additionally, no adequate assistance or alternative solution was offered. Ground staff limited their response to stating that the cost of the missed flight would be refunded, despite the fact that I was repeatedly assured that I would arrive in time for my connection.Furthermore, no effort was made to prioritize passengers with connecting flights by seating them at the front of the aircraft, nor was any food offered during the prolonged waiting period of over three hours onboard.Given the lack of communication, assistance, and basic passenger care, I am writing here to let the customers know about the service.
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