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I am writing to convey my deep frustration and disappointment regarding the management of Flight IX136 from Sharjah on 13 December 2025. The flight was scheduled to depart at 21:35, but it did not leave until after 00:38 the next day, causing a delay of over three hours. This significant delay resulted in me missing my connecting flight IX1737 to Udaipur. Unfortunately, neither the onboard crew nor the ground staff provided a clear explanation for the delay. Moreover, there was no adequate assistance or alternative solutions offered. Ground personnel only mentioned that the cost of the missed flight would be refunded, despite previous assurances that I would make my connection. Additionally, no measures were taken to prioritize passengers with connecting flights by seating them in the front of the aircraft, and no food was provided during the lengthy wait of over three hours onboard. Due to the lack of communication, assistance, and basic care for passengers, I felt compelled to share my experience.
I am writing to formally express my frustration and disappointment regarding the handling of Flight IX136 from Sharjah (SHJ) on 13 December 2025.The scheduled departure time of Flight IX136 was 21:35, however the flight did not depart until after 00:38 in the early hours of the following day, resulting in a delay of more than three hours.Due to this significant delay, I missed my connecting flight IX1737 to Udaipur (UDR). Neither the onboard crew nor the ground staff provided any clear explanation for the delay. Additionally, no adequate assistance or alternative solution was offered. Ground staff limited their response to stating that the cost of the missed flight would be refunded, despite the fact that I was repeatedly assured that I would arrive in time for my connection.Furthermore, no effort was made to prioritize passengers with connecting flights by seating them at the front of the aircraft, nor was any food offered during the prolonged waiting period of over three hours onboard.Given the lack of communication, assistance, and basic passenger care, I am writing here to let the customers know about the service.
I am writing to express my extreme discomfort faced on my flight from Sharjah to Delhi with Mumbai layover (PNR - 8YFR7N) The Sharjah flight was delayed by 1.5hr due to which our connecting flight was missed. Mind you, this flight was missed because the pilot kept waiting for one passenger to board which literally missed the connections of 20+ passengers in Mumbai (this was announced by pilot on board) The staff of AIX was not there and a third party company staff BFS were managing the misconnection. The staff had no knowledge, they were literally begging to air India staff to book the next flight and kept on lying to us and kept extending the next flight. The staff was rude, had no knowledge how to handle the situation. I was calmly waiting for my turn to get the next flight but they only prioritised those who shouted and yelled at them. Finally, I had to yell at them and then they offered me a next flight which was much after my originally scheduled time. There was literally no AIX staff there, this shows such a level of zero ownership. I swear never to book with AIX ever again in future and would advise the same to my friends and family.
Luggage damaged and no compensation even after claiming.Very rude and argumentative Air India customer service, no communication skills, never reply to customer's email but closed the claim without compensation and communication.Even the satisfaction survey link sent to me doesn't even work, very intentional as case not solved. Extremely Poor service and unprofessional, poor communication.AirIndia customer care Miss N Narang
I recently booked a flight with Air India Express, and what followed was one of the most frustrating travel experiences I’ve ever had. The flight was canceled on the very same day I was supposed to fly, with no prior communication or proper assistance from the airline.Trying to rebook through their so-called “AI chat bot” was a complete nightmare — it kept crashing, looping, and providing no real help. After spending hours of unnecessary stress, I finally managed to secure a flight for the next day.Unfortunately, things got even worse — my luggage was left behind. Not a single apology or acknowledgment from their staff, as if this level of service and negligence is somehow acceptable.Air India Express really needs to rethink how it handles customer care, communication, and basic accountability. This experience has left me deeply disappointed and unwilling to fly with them again.
The worst experience I had with flight companies: I'm in Italy and I paid my ticket online a long time before the flight. They cancelled my flight and they said they sent my money back but I never received anything. I had to pay my flight again with another company. I asked clarifications directly to the New Delhi Airport but nobody solved my problem. I'm still waiting my money back....
I recently had an extremely disappointing experience with Air India Express. While booking, I manually entered the passenger name correctly. However, due to a system error, the ticket displayed the wrong last name pulled from the account profile. Even after providing proof (including a screenshot of the booking form showing the correct details), the airline refused to acknowledge it as their mistake.Instead of taking responsibility, they insisted on paying cancellation charges and rebooking the ticket. Every agent I spoke to kept repeating the same line: "Please talk to the chatbot, we cannot help with this." This was not only unhelpful but also dismissive of the stress their system caused.This experience is a clear example of how irresponsible Air India Express is when it comes to handling their own errors. A customer should never be forced to bear the cost of mistakes caused by the airline's system. This ordeal has left me questioning whether I would ever fly with them again.
It was good and econmicl.Now its economical only,not good at all.Not keeping the time.Delayed departures,cancellation of flights without any intiations.When we are on the queue for check -in ,they will inform u that ur flight is cancelled.U can reschedule for the next day flight or apply for refund.
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