I recently booked a flight with Air India Express, and what followed was one of the most frustrating travel experiences I’ve ever had. The flight was canceled on the very same day I was supposed to fly, with no prior communication or proper assistance from the airline.Trying to rebook through their so-called “AI chat bot” was a complete nightmare — it kept crashing, looping, and providing no real help. After spending hours of unnecessary stress, I finally managed to secure a flight for the next day.Unfortunately, things got even worse — my luggage was left behind. Not a single apology or acknowledgment from their staff, as if this level of service and negligence is somehow acceptable.Air India Express really needs to rethink how it handles customer care, communication, and basic accountability. This experience has left me deeply disappointed and unwilling to fly with them again.
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