I am utterly disappointed with Air India Express regarding the 32-hour delay of my wife and 3-year-old child’s flight from Gatwick to Cochin. Initially, the delay was communicated as a result of technical issues, but when I pursued compensation, the airline shifted blame to “bad weather conditions”—a baseless and dishonest excuse.Let me make this clear: there were no extraordinary weather conditions at Gatwick or on the flight path at the time of the delay. Air India Express is using this excuse to avoid their legal obligation under EU261/2004 regulations, which mandate compensation for delays caused by controllable issues like technical faults.This delay caused immense stress and inconvenience for my family, particularly for a 3-year-old child who had to endure this ordeal. The lack of transparency, integrity, and empathy from Air India Express is shocking and unacceptable.Instead of owning up to their mistake and compensating passengers for their losses, the airline has decided to wash their hands of the issue with fabricated excuses. This level of service is not just unprofessional—it’s disgraceful.I strongly urge anyone considering flying with Air India Express to think twice. If you do face any delays or disruptions, prepare for the airline to deny responsibility and avoid compensating you at all costs.I am escalating this matter to the relevant aviation authorities and will ensure that this unprofessional behavior is made known to as many people as possible.
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