This is a fraudulent company. I am a US-based businessman, and I got their highest (business class??) ticket for a domestic flight in India, with its substantial price tag, about 3 months before the actual flight date. About 6 weeks before the flight, they sent me a text message saying, "your seat has been cancelled". There was no other info... no email, no additional texts or anything that a different seat has been assigned. When I put in my reservation information on their website, it showed that the ticket is confirmed, but the assigned seat number has disappeared. When I tried to assign the seat myself, it asked for additional money. Note that I had already paid for seat assignment! They have a dysfunctional chatbot with minimal capabilities, and their customer service numbers are defunct (I stayed on line for about 15-20 minutes, nobody took the call). Clearly, they do not have 24x7 customer service, as their website fraudulently claim. In the end, I gave up and cancelled my ticket. They charged about $50 cancellation fee, although I believe I had a refundable ticket. If this was in the US, I would have sued the airlines. But then again, no US carrier would do any of these: (i) sell a ticket and then cancel the seat without providing alternatives, (ii) not let the customer cancel free of charge when the airlines has changed the itinerary, (iii) not respond to customer service calls, (iv) make wrong claims on their ticket or their website, (v) refuse to honor their contract of carriage. I had bought the AIX ticket (instead of Indigo or some other airlines) just because flight time was convenient. However, after this experience, I will avoid Air India and Air India Express as much as possible. Unlike many others, I have always had Ok (or even nice) experience with Air India when it was a government airline. Didn't know that Tatas are into fraud these days.... stupidly I expected better of them.
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