Absolute disgusting company. I called within 24h of booking a flight to cancel the tickets and was reassured that I would receive a full refund with no penalties. However, I was told I'd have to wait 3 weeks for it to process. After 3 weeks, still nothing. I therefore called back and was told that they had a backlog of cases and asked to wait 3 more weeks. It has now been 6 weeks since I cancelled the tickets and, after chasing them again, they are now saying they will only partially refund me and ... to wait 3 more weeks. This is utterly disgusting, I can only assume this is either severely mismanaged if not a scam. Stay away from them if you can.
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