I have reached out to the support team multiple times to change my travel dates. After a long wait on hold and providing my booking reference and airline details twice, the representative hung up on me. This level of customer service is unacceptable. There was no attempt to call me back. The app lacks accessible chat support, and changing a flight costs a lot, whereas airlines offer flexible tickets for free. The value of the miles has greatly diminished over the last five years. How can a reputable company not have a toll-free number? Are they going out of business?
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