Review Time
I have tried several times to reach the support team to change my travel dates. After a long wait and providing my booking reference and airline details twice, the representative hung up. This is an unacceptable level of service with no follow-up. The app lacks easy chat access, and changing a flight comes with high costs, unlike airlines that offer flexible tickets for free. The value of the miles has significantly dropped over the years. It's surprising that a well-known company doesn't have a toll-free number. Are they shutting down?
I have reached out to the support team multiple times to change my travel dates. After a long wait on hold and providing my booking reference and airline details twice, the representative hung up on me. This level of customer service is unacceptable. There was no attempt to call me back. The app lacks accessible chat support, and changing a flight costs a lot, whereas airlines offer flexible tickets for free. The value of the miles has greatly diminished over the last five years. How can a reputable company not have a toll-free number? Are they going out of business?
There seems to be a major problem with this business - their website promotes brands that are no longer part of their rewards program. Existing customers were informed that points must be used by a certain date or they will be forfeited, but the redemption options are poor, and the app lacks functionality for processing redemptions.
This is absolutely dreadful. It's ironic that they call it a loyalty program when their systems fail. You can't spend your miles because their travel shop is 'temporarily down,' and this has been ongoing for months. Staff only say 'sorry' as a scripted response, and they email unknown individuals who never follow up. Management appears to avoid accountability, and banks disassociate from the problem despite collecting air miles. It feels like our earned miles are being stolen, and I am considering filing a police report.
This is likely the worst loyalty app in the region. They deactivate your account without notice, and reactivating it requires a purchase with their partners while providing your air mile number. To get your number, you need to log in, but you can't because your account is deactivated. They have a strategy that ensures users never return after deactivation. Consider alternatives instead.
I am writing to express my concerns about the process for updating a user's email address. I recently contacted the help center to change my registered email, but I was asked for sensitive personal information, which is unreasonable and poses privacy risks. Such requests go against common security practices, and I hope for a swift response regarding this matter.
This service is a complete fraud. I have been trying to redeem 59,000 air miles for rewards through the app, but clicking 'Exchange Now' leads to a blank screen. I have contacted customer service multiple times, and after being advised to delete and reinstall the app, the problem persists. I feel this is a scam as they know the app fails to redeem miles, and after many attempts, users may give up.
Please steer clear of this service. After relocating, they closed my account and took my miles, citing a hidden clause in their terms that states miles will be forfeited if not used within a certain time frame. This information is not clearly visible when accessing the account. I recommend exploring better options.
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