I have tried several times to reach the support team to change my travel dates. After a long wait and providing my booking reference and airline details twice, the representative hung up. This is an unacceptable level of service with no follow-up. The app lacks easy chat access, and changing a flight comes with high costs, unlike airlines that offer flexible tickets for free. The value of the miles has significantly dropped over the years. It's surprising that a well-known company doesn't have a toll-free number. Are they shutting down?
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