Air New Zealand is a majority government owned airline that has received BILLIONS of dollars in taxpayer funding during Covid to retain staff and save the airline. As one of these taxpayers, I should hope the money has been well spent - it has not. So, we are finally allowed to travel again, post Covid, we expect that the management of Air NZ would have the company ready to do business right ? NO NO NOThe only reason I did not cancel and fly Qantas, is because Air NZ would not give me my money back.THREE HOURS FIFTEEN MINUTES on the phone to get hold of customer service so I could change a flight and then they told me I could not do it, because I had booked via Expedia (another story, read my review of them) and lost $700. The Air NZ app for booking multiple legs of flights DOES NOT WORK if one of the legs is not a part of their "alliance" so the process crumbles and you have to book each leg separately and then when you wait on the phone AGAIN to ask a question FOR ANOTHER THREE HOURS, they tell you that you must be doing something wrong, despite it being perfectly obvious that their "customer service" does not understand how their own app works.So after a fraught booking process we get on the plane... and the "inflight safety video" is a flagrantly racist political message, it has little to do with New Zealand as a whole and is simply promoting the single racist agenda of a minority of non-indigenous people who are pushing their own political version of a made-up reality. This is not good guys - this is a party political advertisement, not even disguised, standing-in for a safety briefing - this is completely wrong and if the government did not own the airline, would be taken down. The fact that it cost MILLIONS TO PRODUCE THIS VIDEO, makes it worse, considering how bad the real customer service experienced. On the flight, the much-advertised inflight WiFi DOES NOT FUNCTION AT ALL, any movie worth watching is CHARGEABLE IN ADDITION and the flight attendants are PUSHY AND RUDE. Apart from that, it was a great flight, we got there in one piece and the pilot sounded the usual Kiwi relaxed and professional on the microphone. It is just that everything that pertained to customer contact was unpleasant, reeked of this racist political agenda and should not represent New Zealand whosoever and certainly they should not be spending my tax dollars wasting it in this way.Guys you are running a national airline, you are extremely well funded, even when you are shut down and have no excuses for the crap service and tribal racism that you are now delivering - get back to being a national airline we can respect, we are ashamed of you.
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