I ordered a product on 19th August, but it didn't arrive until 28th October. I had asked to cancel my order and was assured it would be shipped quickly. When I finally received it, I was extremely disappointed as it didn't meet the promised experience. My return request was initially denied until I proved I had asked for return details within the 14-day timeframe. Overall, this was a frustrating and costly mistake; I spent £138, which included £15 for standard shipping, and the return cost me £11.35, making my total outlay £149.35. I received a refund of £83.30 after a 30% restock fee, resulting in a total loss of £66.05, which is nearly 50% of the original price. If I could give negative stars, I would for this overall experience.
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At Aironox, we’re committed to creating products that simplify everyday life, and delivering an experience that matches the quality of our technology.
We’ve recently experienced higher-than-expected demand, which led to some longer delivery times. We understand how frustrating that’s been for some customers, and we’ve worked hard to resolve it.
As of October 2025, our lead times have been significantly improved, and we’re focused on providing a smoother, faster, and more transparent customer experience going forward.
We truly value every review, good or bad, as it helps us continue improving and shaping Aironox into a brand you can trust.See more