I have been waiting for my refund for several months following the cancellation of my flight. The airline has confirmed that they processed the refund to the service, but I have yet to receive it, and communication has largely ceased. In every correspondence, they reiterate the same message—that they are "still waiting for payment from the airline"—even though the airline confirmed the refund quite some time ago. Their "180-day policy" is being cited as a reason to avoid issuing a proper refund, despite having already received the funds. I have now escalated the matter to the aviation authority and my bank.
This has been a very disappointing experience—travellers should be wary.
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