Review Time
Misleading confirmation process and unexpected charge!
I tried to buy 2 flight tickets from Chumphon (Thailand) to Bangkok for myself and my daughter via Airpaz.
At the end of the payment process I received an email from Airpaz stating that I had to approve the purchase via WhatsApp before the booking would be completed. The email also clearly stated that if I did not approve within 30 minutes, the purchase would be cancelled. I recived the mail 14. february at 21.08 pm.
I do not have WhatsApp and I was not able to download it, so we deliberately waited the 30 minutes. After that time we did not hear anything further from Airpaz, so we assumed the purchase had been cancelled. We then booked the tickets through my daughter’s phone/account instead, and that booking went through successfully.
However, the next morning we discovered that Airpaz had issued the tickets and charged my card for the original purchase from my phone — many hours later and without my approval. I recived that e-mail 15. february, 02.17 am, over five hours after trying to make the original purchase.
This resulted in us paying for tickets we did not want, because Airpaz did not follow their own confirmation process and “30 minute cancellation” message.
I expect Airpaz to refund this booking, as it was completed without the required approval. I will gladly update this review if the issue is resolved.
We’ve used Airpaz many times before and therefore trusted them to live up to the standards they claim to have. Now we feel extremely disappointed and scammed, and really hope to resolve this issue.
Airpaz, please contact me via email
Booking number: 46739007
February 4, 2026
To: AIRPAZ
Subject: Formal Complaint against Airpaz for Service Negligence and Payment Discrepancies
To whom it may concern,
I would like to file a formal complaint against the Airpaz travel application regarding a flight booking made on February 1, 2026, for which I paid ₱3,821.00.
Three days prior to my scheduled flight, I requested additional baggage. I was prompted to pay ₱1,610.00, which I settled via GCash e-payment. However, the transaction status remained "On Process." Despite waiting for two days, the status never updated to "Confirmed."
I sent several follow-up emails, but Airpaz only responded one day before my flight. At that time, they still had not acknowledged my initial payment and instead demanded that I pay a higher fee of ₱2,355.00 for the same baggage request.
Because of this negligence, I am requesting a full refund/chargeback of the ₱1,610.00 paid for the baggage service that was never fulfilled. Airpaz must take responsibility for their system failure and lack of timely customer support.
I have attached the GCash receipt and screenshots of the "On Process" status as evidence. I look forward to your prompt assistance in this matter.
Sincerely,
Joeffrey O. Alvarado
I booked a flight from one city to another with a service that included 1 checked baggage of 23 kg. However, during check-in, I discovered that the fare only allowed for 7 kg of hand luggage. I was forced to pay an extra fee of A$65 for my checked baggage. To make matters worse, my booking is no longer accessible online, preventing me from communicating with the platform. Thankfully, I have screenshots to support my claims. This feels like intentional deception and may even be considered fraud. Upon returning home, I plan to seek legal advice. 🤷🏻♀️ The response I received from the platform was misleading, as they already had my contact information and had reached out to me. It seems they want to create the impression that they are responsive and attentive to customer issues, but this only occurred after I left a review elsewhere. I provided them with screenshots that clearly demonstrate the misleading information I encountered during check-in.
The website displays incorrect information that entices travelers to purchase tickets. After completing the payment, they fail to issue the ticket and leave you waiting endlessly for a refund. AVOID PURCHASING TICKETS FROM THIS SERVICE.
I mistakenly booked through the platform while searching for a different airline. I was in a hurry and didn't realize it. I still haven't received my ticket; it's showing as 'in transaction.' How is that possible when the payment has already been processed?
I have been waiting for my refund for several months following the cancellation of my flight. The airline has confirmed that they processed the refund to the service, but I have yet to receive it, and communication has largely ceased. In every correspondence, they reiterate the same message—that they are "still waiting for payment from the airline"—even though the airline confirmed the refund quite some time ago. Their "180-day policy" is being cited as a reason to avoid issuing a proper refund, despite having already received the funds. I have now escalated the matter to the aviation authority and my bank.
This has been a very disappointing experience—travellers should be wary.
I recently used their service, and while the booking went through, I was unable to allocate seats with the airline. They showed no reservation. After contacting the airline, I learned that a booking was created and then canceled without any notice, yet my card was charged and no refund has been issued.
The customer service was terrible and rude. I wanted to check the price difference for a return flight, but the agent claimed they couldn't assist because my departing flight had already left over a month ago. When I sought help to change my return flight in four days, the agent just closed the chat. They seem only to facilitate bookings, not changes. Closing the chat without resolution is unacceptable.
This ongoing issue since October has been frustrating. They're demanding $2500 to remove a 'flag' on my friend's ID, which has prevented him from flying. They've taken about $13k without issuing a boarding pass. It's infuriating how they continue to exploit customers. Communication is impossible, and they keep asking for money without providing help.
Claim your business profile now and gain access to all features and respond to customer reviews.
Compare Flight Tickets for Cheap Domestic Flight and Cheap International Flights from Cheapest Flights Website, Airpaz.
