I booked a flight from one city to another with a service that included 1 checked baggage of 23 kg. However, during check-in, I discovered that the fare only allowed for 7 kg of hand luggage. I was forced to pay an extra fee of A$65 for my checked baggage. To make matters worse, my booking is no longer accessible online, preventing me from communicating with the platform. Thankfully, I have screenshots to support my claims. This feels like intentional deception and may even be considered fraud. Upon returning home, I plan to seek legal advice. 🤷🏻♀️ The response I received from the platform was misleading, as they already had my contact information and had reached out to me. It seems they want to create the impression that they are responsive and attentive to customer issues, but this only occurred after I left a review elsewhere. I provided them with screenshots that clearly demonstrate the misleading information I encountered during check-in.
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