February 4, 2026
To: AIRPAZ
Subject: Formal Complaint against Airpaz for Service Negligence and Payment Discrepancies
To whom it may concern,
I would like to file a formal complaint against the Airpaz travel application regarding a flight booking made on February 1, 2026, for which I paid ₱3,821.00.
Three days prior to my scheduled flight, I requested additional baggage. I was prompted to pay ₱1,610.00, which I settled via GCash e-payment. However, the transaction status remained "On Process." Despite waiting for two days, the status never updated to "Confirmed."
I sent several follow-up emails, but Airpaz only responded one day before my flight. At that time, they still had not acknowledged my initial payment and instead demanded that I pay a higher fee of ₱2,355.00 for the same baggage request.
Because of this negligence, I am requesting a full refund/chargeback of the ₱1,610.00 paid for the baggage service that was never fulfilled. Airpaz must take responsibility for their system failure and lack of timely customer support.
I have attached the GCash receipt and screenshots of the "On Process" status as evidence. I look forward to your prompt assistance in this matter.
Sincerely,
Joeffrey O. Alvarado
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