Misleading confirmation process and unexpected charge!
I tried to buy 2 flight tickets from Chumphon (Thailand) to Bangkok for myself and my daughter via Airpaz.
At the end of the payment process I received an email from Airpaz stating that I had to approve the purchase via WhatsApp before the booking would be completed. The email also clearly stated that if I did not approve within 30 minutes, the purchase would be cancelled. I recived the mail 14. february at 21.08 pm.
I do not have WhatsApp and I was not able to download it, so we deliberately waited the 30 minutes. After that time we did not hear anything further from Airpaz, so we assumed the purchase had been cancelled. We then booked the tickets through my daughter’s phone/account instead, and that booking went through successfully.
However, the next morning we discovered that Airpaz had issued the tickets and charged my card for the original purchase from my phone — many hours later and without my approval. I recived that e-mail 15. february, 02.17 am, over five hours after trying to make the original purchase.
This resulted in us paying for tickets we did not want, because Airpaz did not follow their own confirmation process and “30 minute cancellation” message.
I expect Airpaz to refund this booking, as it was completed without the required approval. I will gladly update this review if the issue is resolved.
We’ve used Airpaz many times before and therefore trusted them to live up to the standards they claim to have. Now we feel extremely disappointed and scammed, and really hope to resolve this issue.
Airpaz, please contact me via email
Booking number: 46739007
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