Dear Airpaz Customer Support,
I am writing to formally follow up on my refund request for a cancelled Air Arabia ticket booked through your platform (Booking ID: 1035333354).
It has now been over a week since the cancellation was processed, and I have yet to receive my refund or any clear update regarding its status. I have made several attempts to contact your customer service team via phone and digital channels, but unfortunately, the responses have been unclear and have not led to a resolution.
I have also reached out to Air Arabia and trip customer service and it appears there is a lack of coordination between the involved parties, which is causing unnecessary delays.
I kindly request that Airpaz take ownership of this issue and provide:
1. A clear update on the refund status
2. The expected timeline for processing the refund
3. Confirmation once the refund has been initiated
Please treat this matter as urgent, as the delay is unacceptable and has caused considerable inconvenience.
I look forward to your prompt response and resolution.
Best regards,
Praveen Are
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