Review Time
This company is all about make Emily (the owner) rich. It is how much money she can extract from you. I was stuck with this company for 2 years pre pandemic. When the pandemic struck all the bookings are cancelled with zero compensation. When I put the property back on the short let platforms Emily tried to extract a fee from one of the new agencies. I had NO CONTRACTURAL relationship whatsoever with Air Peace of Mind but Emily wanted a fee from City Relay. Guess what : I did not go anywhere near city Relay as a result. Emily kept using photos of my property on her website to try and attract more business. I informed her she had 24 hours to remove them. She finally took them down. I still check regularly though to make sure she is not using them. She put her commission up to 30% of the rent after the pandemic, Anyone who pays anything like this needs their head examined. She introduced special pricing software when APOM managed the property. The software recommended £600 a night over Xmas / New Year. They took a booking that I then had to decline. I told them the Xmas rate was £1k per night as it had always been. They went back to the guests and told them the rate was £1k not £600 and they happily paid it. I was telling them how to do their job.Cleaning of the property. Very hit and miss. I asked Emily to get the cleaners to water the plants in the window boxes. I was told the watering can was too heavy for them. I provided a jug but again they would not do it. All the plants subsequently died. Emily expected me to go to the property 2 or 3 x a week just to water the plants. round trip 1 hour each time. I gave up having any plants. With my new agency, Hello Guests, all the plants are watered every time the cleaners go. Emily is an ex lawyer and frankly it shows. It is all me me me with her. So in summary if you are looking to hugely over pay for a substandard agency then this is the place for you.
This was our second time staying in this lovely flat managed by Emily of Air Peace of Mind. She is TRULY a Superhost! Although the property is nearly always booked, we got lucky with our travel dates and were so very pleased to return to this flat. We did not have a single issue or difficulty during our entire two week stay. Quite the contrary: the property is in an absolutely incredible location, you are not surrounded by tourists or crowds at all, and if you are a walker it is outstanding and right by the Thames and many beautiful streets. Emily is a truly responsive and caring host: she puts heart and a lot of work and good thought into her management. The Wi-Fi is top notch, the bed is comfortable, the flat is very quiet (except for some helicopters involved in filming a movie nearby but that was temporary), and it has a full fridge and kitchen and a Waitrose nearby so you can really cook your own meals while staying there. A super stay altogether, not to be missed! Emily and her company are Airbnb DONE RIGHT! Bravo to all involved, and I hope to be back! More than five stars!
I really want to keep this place all to myself, but I will be nice and share. The perfect home in the perfect central London location. Surprisingly spacious for a mews house. Check in and out were easy, host communication was clear and concise. Being in the heart of London but tucked away in Connaught Village is such a treat!
I have been to many air bnbs, and Emily's stands out among the best. It is clean, light (2 skylights and a tube light in the bathroom), and beautifully furnished with interesting art. It is absolutely quiet on top of all the other great things, including its fantastic, central location. Get ready for a wonderful stay...
Felt I had to write a review about Air Peace of Mind to share how enormously helpful and honest they are - even to the point of giving advice that might lose them money (but they'll do it if it's right for the client). I dealt mainly with Emily Bruce-Watt, their MD, but I'm confident all the staff are high calibre. Highly recommended to landlords everywhere.
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