airporttaxis-uk.co.uk

I will not recommend using this company

I booked this company for my journey to Heathrow on 6 January. At around 5:20am, while I was putting on my shoes, I received a call from customer service saying the driver couldn’t get hold of me. The taxi was booked for 5:15am, and I told them I was just about to come out.I then brought out my two checked suitcases, hand luggage and backpack. The trip to the airport normally takes about 40 minutes.When I arrived at the airport, I saw that an extra £3.60 had been taken from my card. I called the company and was told I was 9 minutes late (according to them). This doesn’t make sense, as within that time I was on the phone to them after they said the driver couldn’t reach me, while I was bringing my luggage downstairs.I explained that I opened my front door at 5:20am and that I had been putting my shoes on when they called and had to stop to speak to them. I was told I should have been standing outside waiting for the driver, in the dark and freezing cold. I said that if they kept the charge, I would do a chargeback. They responded in a very condescending way, questioning whether I would really do a chargeback over £3.60. I told them that even if it was £1, I would.I have used other companies before for airport drop-offs where the driver was late, and on one occasion the driver was over 30 minutes late. I didn’t get any refund then.I won’t be using this company again. They cancelled my return booking and said they would “blacklist” me, which I really don’t care about. They refunded the return journey but are keeping the £3.60. I’ve made it clear that if this isn’t refunded, I will process a chargeback.Overall, it was a poor experience. The driver was unfriendly, barely spoke, and the journey was in silence. He turned the heating down and my legs were cold. He did help put the suitcases in and out of the vehicle, but there was no basic courtesy, I had to say thank you and goodbye myself while he got straight back into his car.The drive’s speed was between 55 and 60 on the motorway. I will definitely be avoiding this company in the future. I would have given them negative if available.

Date of experience: Jan 06, 2026