airryd.com

REFUND MY MONEY !!!

I booked enclosed auto transport through AirRyd in March 2025 and paid $625. A week later, I canceled my order in writing, and the company replied the same day saying, “Sure, we will cancel that out,” confirming the cancellation. My car was never scheduled, assigned, or dispatched. Despite that, I never received my refund.Their website clearly states that refunds must be processed within 7–10 days of a written cancellation. It’s now been over six months, and I’ve sent multiple follow-ups, including a formal refund demand by email to both their customer service and main transport address. No one has responded.They confirmed my cancellation in writing, they kept my payment, and they stopped communicating entirely. That’s not a misunderstanding, it’s negligence.I’m sharing this review so others know what to expect. The company appears unresponsive once they have your payment, and they don’t honor their own refund policy. If you’re considering using AirRyd or Midwest Exotic Transport, read their Terms & Conditions carefully and be cautious before paying anything upfront.Update:After my original review, the owner responded publicly with false statements and even accused me of "extortion." For clarity, extortion is the act of obtaining money or something of value through threats, coercion, or intimidation. I did none of that. I simply requested the refund I was contractually owed.I placed the order prematurely before even having a pickup date. The vehicle was never dispatched or assigned to a carrier because I canceled the order entirely, not a "dispatch." I canceled in writing on March 28, 2025, one week after booking, and received a written reply from AirRyd saying, "Sure, we will cancel that out." Per their own Terms & Conditions, refunds requested in writing within 30 days must be processed within 7-10 days when no transport has occurred.Months later, my bookkeeper noticed the refund had never been issued, which is why I followed up. I wasn't demanding anything new, I was asking them to honor the refund that should have been processed back in March. Even now, they have alternative ways to issue the refund but have chosen not to.Accusing a customer of extortion for requesting a refund they're entitled to is unprofessional and unacceptable. I have full documentation showing I canceled properly, they confirmed in writing, and the refund was never processed.

Date of experience: Mar 19, 2025