I think if you're not happy with someone's work, you shouldn't have to pay. However, they insist on payment because the other person spent their time. The interaction between the customer and the worker is not fair, making it feel like a scam. I'm very dissatisfied and caution others.
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Airtasker is a trusted marketplace that connects people who need work done with people who are ready to work. Since launching in Australia in 2012, Airtasker has established a global community of over 4.7 million users with key markets across Australia, the UK and the US.