The service operates smoothly until a problem occurs. Once an issue arises, there's no way to get in touch. No phone support, no live chat, and no responsive assistance. It's been five days since I raised a significant issue. I requested a refund on January 10, but there's been no response, no updates, and no resolution. Both the service provider and I are left in a frustrating situation. The lack of support is unacceptable, especially when a connection fee is charged without any real assistance. When the service fails, and no one is available to help, it’s very disappointing. Update: Six days later, my ticket is still unresolved. However, my review was responded to in under 12 hours. It would be better to focus on enhancing support rather than just managing reviews. A proper support team is essential to effectively address issues.
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Airtasker is a trusted marketplace that connects people who need work done with people who are ready to work. Since launching in Australia in 2012, Airtasker has established a global community of over 4.7 million users with key markets across Australia, the UK and the US.
