The customer service was disappointing. Payment is being withheld even after the client confirmed the work was satisfactory, and now the client has stopped responding. I had to reach out to the support team. They attempted to contact the client over a four-day period but received no reply. To my surprise, I was sent a dispute form. According to the company’s policy, payment release is expected after four days of no response from the client, provided the tasker has requested payment and submitted proof of task completion and customer satisfaction. There is no indication in the policy that the company should initiate a dispute unless the client has raised concerns about the work. In simple terms, the company cannot initiate a dispute without input from the client. Silence from the client after four days, as stated in the policy, should lead to the release of payment. The customer support team appears to lack proper training and resources.
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Airtasker is a trusted marketplace that connects people who need work done with people who are ready to work. Since launching in Australia in 2012, Airtasker has established a global community of over 4.7 million users with key markets across Australia, the UK and the US.
