airtel.in

For past two months the time issue been still not recovered by airtel team, the worst worst worst WI

For past two months the time issue been still not recovered by airtel team, the worst worst worst WIFI Airtel Team.

The team not even care about the incident and not even refund my amount after even 1month, too many follow ups still no good response.

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Dear Wi-Fi Team,

On Sunday, 14 December, an Airtel sales representative named Mirzas
Cattery contacted me and assured me that the
Wi-Fi connection would be installed the same day between 4–5 PM. Due
to KYC-related issues, he was unable to proceed and requested to
reschedule the installation for Monday, 15 December at 8 AM. I clearly
informed him that I currently had no internet connection because of
issues with Hathway, and that my previous service had already been
discontinued.

On Monday, Mirzas arrived late at 9 AM and continued to face KYC setup
issues. After seeking help from his colleagues, the KYC was eventually
completed and the installation team (Hari’s team) was called. The
router was replaced twice, yet the internet connection was still not
activated even after two hours and they took all devices back. I later
received a call requesting an OTP to complete activation, but I did
not share it since the connection had not been restored.(But I noticed
the ticket closed with successful)

From that point onward, despite multiple follow-ups, Mirzas assured me
that the issue would be resolved by 5 PM, but there was no response or
resolution. On 16 December, I attempted to contact him several times
via phone and WhatsApp, but he did not respond to any calls or
messages.

I am extremely disappointed with the service for the following reasons:

- The Wi-Fi request shows as closed, despite the router and connection
not being functional.

- When I contacted customer care, a ticket was raised on 17 December.
However, on 18 December, an agent named Siva called me and closed the
ticket without any prior notice, while also speaking in an aggressive
tone.

- In the meantime, Hathway has restored my connection, and I have paid
for an additional month of service.

Given the poor experience and lack of resolution, I would like to
cancel the subscription and request a full refund at the earliest. I
request you to please understand the situation and process the refund
promptly.

Thank you for your attention.

Date of experience: Feb 08, 2026