Airtel Black Connection – My Review
The absolute worst internet connection and customer service I have ever experienced.
I have used several internet connections before, but never expected such a poor experience from a nationwide broadband provider. Even local internet vendors easily beat Airtel in both network speed and customer support.
Problem 1 – Delayed Installation
After payment, the salesperson promised a technician would contact me within two days. Three days passed with no contact at all. When I followed up, he said he would call back — but never did. Installation finally happened only on the fourth day.
Problem 2 – No DHT Connection
My plan included a 30 Mbps connection with an Airtel Black DHT setup, but the DHT box was never installed.
• The salesperson kept promising it would be done "in two days" — then "tomorrow" — every day for an entire week.
• When I contacted the technician, he suddenly started yelling at me and abruptly ended the call.
• After a week of daily follow-up calls, the salesperson completely stopped answering my calls— despite personally promising full support at the time of sale.
Problem 3 – Misleading Pricing / Scam
The salesperson quoted the plan at Rs. 599 + GST, saying the monthly total would be "Rs. 600 something." I was charged Rs. 1,500 for the first payment (for two months). He justified it as a one-time charge. Later, I confirmed with Airtel customer care that the real monthly price is Rs. 707 — never disclosed honestly by the salesperson.
Problem 4 – Terrible Internet Speed
My plan promised 30 Mbps. In reality, speeds ranged from just 4 KB to 2 Mbps. The connection was highly unstable — it would drop with just two devices connected and became completely unusable with three or more.
Problem 5 – Useless Customer Care & Technician Visit
I contacted customer care multiple times about the speed issue:
• Their only fix was rebooting the router, which gave 7 Mbps for just half an hour before dropping again.
• After I warned them of serious action, they finally sent a technician. He simply switched the Wi-Fi off and on, rebooted the router, and left — declaring it "fine."
• The speed after his visit was only 10–15 Mbps, still far below the promised 30 Mbps.
All of these issues happened within the first 30 days of the connection.
Cancellation – Rude Customer Care
After two months, I called to cancel my subscription and ask about the process. The customer care representative got angry, rudely told me to call back on the exact cancellation date, and ended the call without any proper assistance.
Overall verdict: Airtel Black delivered broken promises, misleading pricing, shockingly poor speeds, a useless technician, and rude customer support from start to finish. An experience I would not wish on anyone.
I would like to rate this in minus fortunately it is not available
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