This is my second time I've lost money through aitel money. The first time I used airtelmoney by choice to pay for transport fee. Transaction messages never appeared so I ended paying twice, called the customer care service for reversal but it was all in vain, today I did the same transaction but this time, it was the only option I had. I called the customer service, I was promised the transaction will be completed, it's been more than 12 hours and there is no hopes at all, after talking to one of them, I've not managed to go through a customer care agent again, I'm wondering how they managed to block my call from speaking to them. Yet they have not send the transaction text and still i can't get through... I felt harassed and frustrated by a taut.... Would this be a kind of fraud?
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