airtelkenya.com

1.6
1.6 Based on 20 reviews

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Average Rating

1.6

/
5

20 Reviews

5 Star
5%
4 Star
10%
3 Star
0%
2 Star
10%
1 Star
75%

All Reviews

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Sharon chepngeno
Airtel is a known communication provider in Kenya. It provides mobile data , network, voice calls a

Airtel is a known communication provider in Kenya. It provides mobile data , network, voice calls and Airtel money services.It has wide network coverage, easy money transaction in airtel services , promotion and data bundles .This has ease communications and transactions to many Kenyan users .

4
Date of experience: Mar 08, 2026
Sharon chepngeno
Reliable network and seamless transaction

Airtel is a known communication provider in Kenya. It provides mobile data , network, voice calls and Airtel money services.It has wide network coverage, easy money transaction in airtel services , promotion and data bundles .This has ease communications and transactions to many Kenyan users .

4
Date of experience: Mar 08, 2026
Kalika Ruparelia
The worst network in Africa

The worst network in Africa. An embarrassment to its Indian counter oart

1
Date of experience: Feb 15, 2026
Epic Media
Kenya Airtel network quality ispathetic

Kenya Airtel network quality is absolutely pathetic. The internet speed is extremely slow, unstable, and unreliable, even in areas where network coverage is supposed to be good. Calls drop frequently, data disconnects without reason, and basic online tasks become frustratingly difficult.Despite charging for data and services, Airtel fails to deliver consistent performance. Customer support rarely provides real solutions, and network issues seem to be ongoing with no proper improvement.Overall, Airtel Kenya offers poor value for money. Until there is a serious upgrade in infrastructure and service reliability, it is hard to recommend this network to anyone

1
Date of experience: Jan 18, 2026
Irene Winny wanjiku
Poor management

Nimenunua credo nikaweka and then naenda kununua data inasema insufficient mind you sina mkopo,,,,na call customer care wanasema ati imetumika na data and am like how? Wanasema sikuwa na data wametumia credit kubrowse and am like jana nilinunua data na Airtel money na wakanipea 25% so bado haijaisha and if wametumia kama data it would last because it was a credit of 50bob so I think that's stealing man . Very disappointed and I loved Airtel but now am rating it -1000

1
Date of experience: Oct 23, 2025
Automotive Workshop
It only works well in CBD only outside…

It only works well in CBD only outside CBD it has a weak network reception even calls don’t go through

2
Date of experience: Oct 03, 2025
Regina Oduor
Worst network when it comes to…

Worst network when it comes to internet.No value for money! I called customer care but they seemed not to provide customized service! Very disappointed and I will never purchase their internet bundles.

1
Date of experience: Sep 10, 2025
Kelvin Mwaniki
Apriciation

I don't know if anyone writes reveiws here but I really appreciate the Internet speed airtel has been providing lately.Airtel truly deserves to be the leading ISP in Kenya.I have been getting smooth 1.2mbps download speed from a remote area in the country and the network is not even 4G here.The fact that its faster than 4G safaricom serrvice just buggles my mind.I definitely recommend Airtel Kenya to anyone looking for a smooth ISP in Kenya.Thanks Airtel and keep o with the good work.

5
Date of experience: Aug 04, 2025
Lilly
This is my second time I've lost money…

This is my second time I've lost money through aitel money. The first time I used airtelmoney by choice to pay for transport fee. Transaction messages never appeared so I ended paying twice, called the customer care service for reversal but it was all in vain, today I did the same transaction but this time, it was the only option I had. I called the customer service, I was promised the transaction will be completed, it's been more than 12 hours and there is no hopes at all, after talking to one of them, I've not managed to go through a customer care agent again, I'm wondering how they managed to block my call from speaking to them. Yet they have not send the transaction text and still i can't get through... I felt harassed and frustrated by a taut.... Would this be a kind of fraud?

1
Date of experience: Jun 08, 2025
Very poor service network and…

Very poor service network and withdrawal as well. Customer service is very much arrogant. My advice mpaisa is better always.

1
Date of experience: Apr 25, 2025

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Business Details

  • Get in touch. Speak from the heart. Seal the deal. Like us on Facebook: https://t.co/IUx81e4dMP Phone: *100#

  • language https://www.airtelkenya.com

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