I am really shocked, how Airtel Kenya operates. These are the illegal practices that Airtel Kenya did in the past 2.5 months since I bought the lines:- I inquired switching off promotional messages that pops up up to 4 times and hour and interrupt my calls, internet etc... I have called over 20 times, inquired switching it off for what I have right. Airtel created several tickets and never acted.- I bought a bundles package, but the internet did not work. Airtel told me that they can not revert, because I used 1 MB, the rest it simply didnt work.- I bought bundle one times, airtel deduted 3 times. When I called to revert, they did. Soon I have received message that the ticket has been solved (but of course money were not comming). Airtel told me that I used a bit of all the package so they couldn´t have been reverted.- Airtel offers 25% airtime when buying airtine using mobile money. I have so far not receive anything. Operator are only creating tickets.- Airtel offers 50% of all purchased bundles. I have bought maybe a 100GB so far. Received 0GB on the offer...- if I measure data usage with my phone, it seems that Airtel is double speeding... Sometimes, I use 500 MBs but Airtel deducts 1 GB....This is crazy. Airtel should be hold responsible for their behavior. Customers should be aware of them. Better use Safaricom. Their service is more expensive, but with all these tricks and stealing, Airtel anyways steals the difference from you!
Claim your business profile now and gain access to all features and respond to customer reviews.
Get in touch. Speak from the heart. Seal the deal. Like us on Facebook: https://t.co/IUx81e4dMP Phone: *100#
