I would have previously given a 5 star review for Airtime Rewards, but the recent changes to the programme has left me an unhappy ‘customer’.
It should be easy. You spend money with a retailer and get cashback. No doubt Airtime are receiving a cut too, but ultimately we are getting something back.
I have also signed up to provide my financial data through their UP programme for an extra financial boost. Data has a worth in the world as we all know and this is again going to benefit Airtime if we supply this important information.
I cannot use my earnings toward my phone bill as there are only a small number of networks given as a payout option out of the many available in the UK.
So the next choice would be to take the ‘Pay into my bank account’ route. This now is only available in £10 increments and has a £1.30 (13%) charge for each £10 withdrawal. This is annoying when I know that Airtime have already likely profited from directing sales to retailers and from the use of my data.
I was also under the impression that, in the UK, companies are generally prohibited from charging extra fees for payments made by standard bank transfer (Faster Payments) or debit/credit cards, under the Consumer Rights (Payment Surcharges) Regulations 2012.
It looks to me like Airtime join the long list of businesses damaging their reputation, citing ‘exciting changes’ to their rules and more transparency, while obviously making the changes for the benefit of nobody but themselves.
These days, people are not as slow to question when they feel they’re being taken advantage of.
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