Our scheduled flight to Cancun was at 14:50. After boarding, we were kept inside the aircraft for more than 3 hours with no clear explanation about what was happening. The plane eventually took off, flew for about 30 minutes, and then suddenly turned back to Toronto due to a “technical issue.”Instead of handling the situation professionally, Air Transat kept us inside the plane again for hours, without proper communication, without transparency, and without a simple apology.By the time they finally let us off the aircraft, it was 9 PM . after seven exhausting hours keeping us inside the plane and no clear respect for passengers’ time, and no responsibility taken.Then we were informed that our replacement flight would be the next day at 9 AM.So not only did we lose one full day of our vacation, but we also went through hours of unnecessary stress and fatigue all because of poor planning and extremely slow decision making.How is it acceptable that it took the airline seven hours to decide the flight could not continue? Why wasn’t a new aircraft provided sooner? Why did no one offer proper updates, support, or even a sincere apology?This experience was unorganized, unprofessional, and completely unacceptable. Air Transat showed a shocking lack of responsibility toward its passengers, and our trip was significantly affected because of their mismanagement.
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