Review Time
Worst airline of all time. Travelled with 2 babies who were extremely well behaved. The attendant was so rude to us. But smiled and held a baby in first class. As soon as her face passed the curtain her cheesy smile turned to a scowl at the people in economy paying $1000 for a ticket.
A day before we leave for home our family gets the stomach flu and doctor says we can’t fly. I make 3 attempts to change my flight as I paid extra to pay a fee to modify. My third call takes 1 hour and 50 minutes. I’m 15 mins passed the 24 hour window and he says no sorry I can’t modify you need to pay more full price. No point of escalation just hang up good bye. I WILL NEVER FLY AIR TRANSAT AGAIN
I want to take a moment to commend the crew on the Glasgow to Toronto flight at 9:25 am on January 8, 2026. The service was truly professional, accompanied by warm smiles throughout. A special mention to one crew member who clearly stands out in the service industry! Thank you all for making my overseas trip as comfortable as possible!
My family and I were on a flight to a destination today, scheduled to depart at 2:50 PM. After waiting for an hour, we were informed that the plane's wings needed deicing, which was confusing since we had already been on board for an hour. Following another hour of waiting for this process to finish, we discovered the plane lacked enough fuel to reach our destination and had to return to the gate for refueling. This took an additional hour, and we finally left at 5:30 PM after being on the plane for three hours. While I understand that not everything can be communicated, the pilot and crew were not forthcoming at all. After about thirty minutes in the air, the flight was turned around again without any explanation to the passengers. I realize that it might be protocol to keep certain information private, but given the previous delays, this was incredibly frustrating. Upon returning to the airport, we waited another two hours on the plane to ensure everything was fine. Firefighters came onboard, yet there was no communication with the passengers. Once we received the all-clear, we headed back to the gate. We were informed that representatives would assist us throughout the process. We had to go through customs again to retrieve our luggage. After waiting an hour there, my family went to the service desk, where we waited until 11:30 PM to secure a room. It is simply untrue that they attempted to accommodate everyone with rooms. My wife, our 6 and 3-year-old children, and I had to wait until 11:30 PM to book a room at our own expense to make the 9 AM flight the next day. We are from a nearby area, and they suggested putting us in a cab. There were at least 40 of us waiting at the end, most with families, who felt completely let down by this airline. This was a total disrespect to everyone on that flight today.
Our scheduled flight to a popular destination was set for 14:50. After boarding, we were confined to the aircraft for over 3 hours without any clear communication regarding the situation. Eventually, the plane took off, only to return to our departure city after about 30 minutes due to a 'technical issue.' Instead of managing the situation effectively, the airline kept us on the plane for hours, lacking proper communication, transparency, and even a simple apology. By the time we were finally allowed to disembark, it was 9 PM, after an exhausting seven hours with no regard for passengers’ time and no accountability taken. We were then informed that our replacement flight would be the following day at 9 AM. This meant we lost an entire day of our vacation and endured hours of unnecessary stress and fatigue due to poor planning and extremely slow decision-making. How is it reasonable that it took the airline seven hours to conclude that the flight could not proceed? Why wasn’t a new aircraft arranged sooner? Why were we not given proper updates, support, or even a sincere apology? This experience was disorganized, unprofessional, and entirely unacceptable. The airline demonstrated a shocking lack of responsibility toward its passengers, significantly impacting our trip due to their mismanagement.
My family and I were on the flight to Cancun today. We were scheduled to leave at 250pm. After an hour of waiting, we were told the planes wings had to be deiced. This made no sense as we were already on the plane for an hour before this even began. After waiting another hour to finish this process, the plane didn't have enough fuel to reach our destination and proceeded back to the gate to refuel. This took another hour and we finally departed at 530 after waiting 3 hours in the plane. It's understandable they can't tell us everything that's going on. But the pilot and crew were not transparent at allAfter half an hour in the air, the flight was turned around, once again without letting anyone on the flight aware of what was happening. Once again, I'm sure it's protocol to not let everyone know exactly what's happening, but after the delays already this was very frustrating. Once we returned to the airport we waited another 2 hours on the plane to make sure everything was fine. Firefighters were brought onboard but zero communication was had with the passengers. After the all clear was made, we returned to the gateWe were told there was going to be air Transat representatives helping us through the whole process. We had to go through customs again to get our luggage. After an hour wait there, my family went to the Air Transat desk where we waited until 1130pm to try and get a room. It is completely false that they tried to accommodate everyone with rooms. Myself, my wife and my 6 and 3 year old children had to wait until 1130pm to book our own room on our own dime to try and make the 9 am flight the next day. We are from Niagara and they were trying to put us in a cab. There was at least 40 of us waiting until the end, most with families, that were completely let down by this airline. This is a complete disrespect to everyone who was on that flight today
Our scheduled flight to Cancun was at 14:50. After boarding, we were kept inside the aircraft for more than 3 hours with no clear explanation about what was happening. The plane eventually took off, flew for about 30 minutes, and then suddenly turned back to Toronto due to a “technical issue.”Instead of handling the situation professionally, Air Transat kept us inside the plane again for hours, without proper communication, without transparency, and without a simple apology.By the time they finally let us off the aircraft, it was 9 PM . after seven exhausting hours keeping us inside the plane and no clear respect for passengers’ time, and no responsibility taken.Then we were informed that our replacement flight would be the next day at 9 AM.So not only did we lose one full day of our vacation, but we also went through hours of unnecessary stress and fatigue all because of poor planning and extremely slow decision making.How is it acceptable that it took the airline seven hours to decide the flight could not continue? Why wasn’t a new aircraft provided sooner? Why did no one offer proper updates, support, or even a sincere apology?This experience was unorganized, unprofessional, and completely unacceptable. Air Transat showed a shocking lack of responsibility toward its passengers, and our trip was significantly affected because of their mismanagement.
The flights are cheap for good reason—I wish I'd spent an extra few hundred each way per person to avoid flying with Air Transat. If you can spare the money, I recommend you do. All competitors' planes I've been on, at least in recent memory, have been cleaner, and they offer things like snacks or free drinks. More than anything, the service I've received from Air Transat has been the worst I've ever experienced.On our way to Punta Cana, we had a connecting flight operated by another carrier. We didn't notice at first, as our itinerary had only the Air Transat logo on it, so we checked in at the Air Transat counter nearly three hours before our flight. The employee who helped us originally, once she realized this herself, tore up our boarding passes (for flight #2) and directed us to the other carrier to check in for both flights.Checking in for the first flight with the other carrier was no problem. However, the other carrier's employee was unable to print our boarding passes for the second flight (the ones the Air Transat employee had torn up). She directed us back to the Air Transat counter to print those boarding passes again. The counter was now empty save for one employee, who was in the process of leaving to tend to another duty. We explained the situation to him and he (clearly in a rush, I recognize he was busy) said he'd be back shortly and left.By the time he returned about 20 minutes later, we had 10 minutes until our plane began boarding. He was able to print the boarding passes again with no issue, so there was, as far as I (and all other employees we explained this to) could tell, no reason for the original Air Transat employee to tear up our passes. We got through security and boarded our flight as the gate was closing, and that flight became delayed due to other reasons, so we would've had no time to print our second boarding passes if we were unable to at the original airport.Our flight home was delayed by, originally, five-and-a-half hours. We were given US$25 vouchers to use—these would only be good for one purchase, however, and we had arrived just before 10 AM for our flight. As the delay lengthened to seven hours, Air Transat didn't offer us anything else (I wished, more than anything, for a bottle of water or a voucher for free wi-fi for more than three hours—the Punta Cana airport offers neither).The on-board staff were polite and attentive, and I recognize the long delay and Air Transat's policies weren't their fault. I wish Air Transat offered us a free snack after a seven-hour delay, since everyone would have arrived at the airport in the morning and we didn't take off until 7:40 PM. We were told by the captain that the delay was due to an "unscheduled airplane change." Air Transat's site tells us that the cause was a "late arrival of aircraft" and they will not compensate us, so the messaging isn't consistent.
I have been on hold on the phone for over an hour and still waiting... Air Transat customer service is really really bad. It is extremely difficult to reach for assistance. However, it is so easy to book a trip online but good luck if you need assistance after the booking. I have no other options but to keep waiting on the line as I need assistance for my upcoming flight. I would rate them as 0 star but that option is not available.
Veteran baggage application rejected as there was a second carrier involved on the first leg of a flight Halifax to Montreal. Next day Air Transat only. Return Air Transat only. The second carrier is in some sort of partnership with AT. Should have booked separately. In any event zero luggage benefits for veterans with Air Transat. Even with months notice and submission of forms. Learned to send forms when charged $142 CAD for one bag on a direct flight Glasgow to Halifax. So now I expect cost of AT ticket to be $284 extra per person per bag. Pretty sad. Good for Air Canada.
We had such a disappointing experience with Air Transat at check-in. Our 2-year-old daughter had her little trolley — much smaller than a regular carry-on and fully within the size limits. It could easily fit under the seat, and we explained that it was her baby bag with all her things like milk and her teddy bear.The check-in agent refused to listen and forced us to check it in. We even tried to explain that we could simply take the handle off so it wouldn’t look like a “trolley,” since she seemed fixated on that part, but she wouldn’t even consider it. She was cold, unhelpful, and didn’t smile once.What made it worse was seeing other children pass through with the same type of bags without any issue. It really felt unfair and unnecessary — especially when traveling with a small child and just trying to start a family vacation on a positive note.I normally don’t write reviews, but this experience felt so unreasonable that I had to share it. Sometimes, it just takes one unkind person to ruin what should have been a happy beginning to a trip.It was the flight at 09.00 am from Toronto to Punta Cana 21 October
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