The flights are cheap for good reason—I wish I'd spent an extra few hundred each way per person to avoid flying with Air Transat. If you can spare the money, I recommend you do. All competitors' planes I've been on, at least in recent memory, have been cleaner, and they offer things like snacks or free drinks. More than anything, the service I've received from Air Transat has been the worst I've ever experienced.On our way to Punta Cana, we had a connecting flight operated by another carrier. We didn't notice at first, as our itinerary had only the Air Transat logo on it, so we checked in at the Air Transat counter nearly three hours before our flight. The employee who helped us originally, once she realized this herself, tore up our boarding passes (for flight #2) and directed us to the other carrier to check in for both flights.Checking in for the first flight with the other carrier was no problem. However, the other carrier's employee was unable to print our boarding passes for the second flight (the ones the Air Transat employee had torn up). She directed us back to the Air Transat counter to print those boarding passes again. The counter was now empty save for one employee, who was in the process of leaving to tend to another duty. We explained the situation to him and he (clearly in a rush, I recognize he was busy) said he'd be back shortly and left.By the time he returned about 20 minutes later, we had 10 minutes until our plane began boarding. He was able to print the boarding passes again with no issue, so there was, as far as I (and all other employees we explained this to) could tell, no reason for the original Air Transat employee to tear up our passes. We got through security and boarded our flight as the gate was closing, and that flight became delayed due to other reasons, so we would've had no time to print our second boarding passes if we were unable to at the original airport.Our flight home was delayed by, originally, five-and-a-half hours. We were given US$25 vouchers to use—these would only be good for one purchase, however, and we had arrived just before 10 AM for our flight. As the delay lengthened to seven hours, Air Transat didn't offer us anything else (I wished, more than anything, for a bottle of water or a voucher for free wi-fi for more than three hours—the Punta Cana airport offers neither).The on-board staff were polite and attentive, and I recognize the long delay and Air Transat's policies weren't their fault. I wish Air Transat offered us a free snack after a seven-hour delay, since everyone would have arrived at the airport in the morning and we didn't take off until 7:40 PM. We were told by the captain that the delay was due to an "unscheduled airplane change." Air Transat's site tells us that the cause was a "late arrival of aircraft" and they will not compensate us, so the messaging isn't consistent.
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