We had such a disappointing experience with Air Transat at check-in. Our 2-year-old daughter had her little trolley — much smaller than a regular carry-on and fully within the size limits. It could easily fit under the seat, and we explained that it was her baby bag with all her things like milk and her teddy bear.The check-in agent refused to listen and forced us to check it in. We even tried to explain that we could simply take the handle off so it wouldn’t look like a “trolley,” since she seemed fixated on that part, but she wouldn’t even consider it. She was cold, unhelpful, and didn’t smile once.What made it worse was seeing other children pass through with the same type of bags without any issue. It really felt unfair and unnecessary — especially when traveling with a small child and just trying to start a family vacation on a positive note.I normally don’t write reviews, but this experience felt so unreasonable that I had to share it. Sometimes, it just takes one unkind person to ruin what should have been a happy beginning to a trip.It was the flight at 09.00 am from Toronto to Punta Cana 21 October
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