Worst airline out there. They provide budget airline level service and amenities but charge like any other airline. But aside from that, my biggest concern is their total disregard for passenger issues that are brought to their attention. Recently, on my outbound flight, when they put my meal on the tray table, the tray table bent and the hot food dumped into my lap. Then on the inbound flight back a couple weeks later, I had an exit row seat and the flight attendants smashed the trolley into my shin first, then my knee the next passthrough, and finally ran over my foot. Again, no apologies, no regard for passengers. This caused a nasty injury to my leg and two weeks later I am still walking poorly. I wrote Air Transat 2 complaints about all this and they have completely ignored me. And I would bet that when/if they eventually do respond it will be along the lines of, "We are sorry you had a bad experience, we aim to provide our passengers the highest level of service, etc. etc." But in reality, they will do nothing to compensate me, because, ultimately, they don't care at all about their passengers.If you don't believe me that they don't care, look out for their response, or lack thereof, to this review.
Claim your business profile now and gain access to all features and respond to customer reviews.
Air Transat is a Canadian low-cost leisure airline based in Montreal, Quebec, operating scheduled and charter flights, serving 63 destinations in 30 countries.
