Review Time
Traveled to Cuba. Experience with the flight was great as expected. Travel guide, Jorje, was great. He thouroughly explained the available tours and what to expect. He was very friendly, even coming to the pool side to see how yhings were going and our satisfaction. We explained a few concerns we had and he immediately took care of them. No only for us but for future visitors. Great guide, great person. Thanks Jorje for the wonderful experience.
Traveled to Cuba. Experience with the flight was great as expected. Travel guide, Jorje, was great. He thouroughly explained the available tours and what to expect. He was very friendly, even coming to the pool side to see how yhings were going and our satisfaction. We explained a few concerns we had and he immediately took care of them. No only for us but for future visitors. Great guide, great person. Thanks Jorje for the wonderful experience.
For many years Air Transat were the best economy transatlantic airline based on our four previous flights and the awards they won but goodness me, no more. They have changed our flights, our onward travel is in tatters, no apology just an email which effectively means 'suck it up' and if you really want them to wind you up, try calling them, complete disaster call service although the call operator was doing her best and nice they don't seem to have the info at their fingertips I wonder if they are working from home?. Canada is huge, a several hour change to your flights mean you cannot travel until the next day in many cases. They have informed me that I cannot get a refund as our change is just short of 3 hours without being charged a fee of £200
Worst airline out there. They provide budget airline level service and amenities but charge like any other airline. But aside from that, my biggest concern is their total disregard for passenger issues that are brought to their attention. Recently, on my outbound flight, when they put my meal on the tray table, the tray table bent and the hot food dumped into my lap. Then on the inbound flight back a couple weeks later, I had an exit row seat and the flight attendants smashed the trolley into my shin first, then my knee the next passthrough, and finally ran over my foot. Again, no apologies, no regard for passengers. This caused a nasty injury to my leg and two weeks later I am still walking poorly. I wrote Air Transat 2 complaints about all this and they have completely ignored me. And I would bet that when/if they eventually do respond it will be along the lines of, "We are sorry you had a bad experience, we aim to provide our passengers the highest level of service, etc. etc." But in reality, they will do nothing to compensate me, because, ultimately, they don't care at all about their passengers.If you don't believe me that they don't care, look out for their response, or lack thereof, to this review.
Haven’t even taken off yet. Writing this from the plane. Terrible, worst budget airline I’ve used. Staff are incredibly rude and dismissive from check in to boarding. Cabin bag areas over packed now I have my hand luggage under the seat in front which defeats the purpose of the additional legroom seat I requested. Constant queuing and slow movement, poor process from start to finish
Our flights were cancelled due to a potential strike (these things happen). we re-booked our flights with another carrier after following the advice on the Air Transat website and on our return to the UK we submitted a claims form as detailed on the Air Transat website.Following multiple emails, detailing the claim, supplying all of the information requested including proof of payment and boarding passes. The customer service specialist Phillippe denied our claim as he stated that we were offered an alternative flight before we booked with another carrier. Unfortunately, due to us submitting the claim on our return to the UK, the time stamp convert back to our local time. Although I sent proof of this and it fully, explained the time lines, Phillippe still said no! So the moral of the story is don't follow the official advice on the website, don't submit every level of information and proof requested and don't ever fly with Air Transat - So sad as we have been flying with them for over 20 years!
Passengers flying Toronto-Glasgow-Toronto on Eco Ticket and because of a family emergency, I requested a compassionate fare amendment to change passengers' departure to an alternative date. After a wait time of over 1 hour by phone, finally got through to a customer services representative who advised me - no exceptions under any circumstances. Why could the airline not cancel booking and rebook an alternative date? The airline could have resold the seats. Disappointing and unprofessional as well as unethical practices.
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Air Transat is a Canadian low-cost leisure airline based in Montreal, Quebec, operating scheduled and charter flights, serving 63 destinations in 30 countries.
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