For many years Air Transat were the best economy transatlantic airline based on our four previous flights and the awards they won but goodness me, no more. They have changed our flights, our onward travel is in tatters, no apology just an email which effectively means 'suck it up' and if you really want them to wind you up, try calling them, complete disaster call service although the call operator was doing her best and nice they don't seem to have the info at their fingertips I wonder if they are working from home?. Canada is huge, a several hour change to your flights mean you cannot travel until the next day in many cases. They have informed me that I cannot get a refund as our change is just short of 3 hours without being charged a fee of £200
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Air Transat is a Canadian low-cost leisure airline based in Montreal, Quebec, operating scheduled and charter flights, serving 63 destinations in 30 countries.
