Our flights were cancelled due to a potential strike (these things happen). we re-booked our flights with another carrier after following the advice on the Air Transat website and on our return to the UK we submitted a claims form as detailed on the Air Transat website.Following multiple emails, detailing the claim, supplying all of the information requested including proof of payment and boarding passes. The customer service specialist Phillippe denied our claim as he stated that we were offered an alternative flight before we booked with another carrier. Unfortunately, due to us submitting the claim on our return to the UK, the time stamp convert back to our local time. Although I sent proof of this and it fully, explained the time lines, Phillippe still said no! So the moral of the story is don't follow the official advice on the website, don't submit every level of information and proof requested and don't ever fly with Air Transat - So sad as we have been flying with them for over 20 years!
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Air Transat is a Canadian low-cost leisure airline based in Montreal, Quebec, operating scheduled and charter flights, serving 63 destinations in 30 countries.
