Passengers flying Toronto-Glasgow-Toronto on Eco Ticket and because of a family emergency, I requested a compassionate fare amendment to change passengers' departure to an alternative date. After a wait time of over 1 hour by phone, finally got through to a customer services representative who advised me - no exceptions under any circumstances. Why could the airline not cancel booking and rebook an alternative date? The airline could have resold the seats. Disappointing and unprofessional as well as unethical practices.
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Air Transat is a Canadian low-cost leisure airline based in Montreal, Quebec, operating scheduled and charter flights, serving 63 destinations in 30 countries.
