I expected better from an airline offering transatlantic service, but unfortunately my experience with Air Transat has been pretty terrible so far.First, their policy on modifying bookings is deeply frustrating. Even after paying a €75 fee per flight to make a change, you’re forced to rebook into a higher fare class—even if cheaper or same-priced seats are available. This practice feels less like a fee and more like a penalty, leaving customers with no flexibility or fair options.Second, I was shocked to learn that a baby bassinet—something offered free of charge by nearly all other transatlantic airlines—costs €150 each way. Charging parents €300 round-trip for an essential piece of infant travel equipment seems excessive and out of step with industry norms.Lastly, I received no proactive communication regarding my inquiries or booking issues, and the assistance I did receive lacked both clarity and follow-through.While I understand airlines operate within complex logistics and revenue structures, fairness and customer care should not be optional. Sadly, Air Transat missed the mark on both.
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Air Transat is a Canadian low-cost leisure airline based in Montreal, Quebec, operating scheduled and charter flights, serving 63 destinations in 30 countries.
