Tuve una experiencia muy decepcionante con Air Transat en mi vuelo de Oporto a Toronto. Llevaba solo una maleta de mano, con medidas estándar y 10 kg de peso, pero el agente en la taquilla decidió facturarla sin darme mayor explicación. Más tarde me di cuenta de que me habían cobrado 104 €, como si fuera una maleta de 33 kg. Me parece totalmente injusto y deshonesto, especialmente porque no fui informado correctamente en el momento.No es solo el cobro excesivo, sino la falta de claridad y transparencia en el proceso. Me siento estafado. No volveré a volar con Air Transat y no la recomendaría.I had a very disappointing experience with Air Transat on my flight from Porto to Toronto. I was traveling with just one carry-on bag, within standard dimensions and weighing only 10 kg. However, the check-in agent decided to check it in without properly informing me, and later I realized I had been charged €104 — as if the bag weighed 33 kg!This was completely unfair and dishonest. It’s not just the excessive fee, but also the total lack of transparency in how it was handled. I feel cheated. I won’t be flying with Air Transat again and cannot recommend them.
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Air Transat is a Canadian low-cost leisure airline based in Montreal, Quebec, operating scheduled and charter flights, serving 63 destinations in 30 countries.
