I recently booked a vacation package through Air Transat for a stay at VIK Arena Blanca, expecting a relaxing getaway. Unfortunately, I was informed less than a week before departure that the hotel would be undergoing construction, with significant noise and disruptions. This information was not disclosed at the time of booking.Despite contacting Air Transat’s customer service multiple times, I received no satisfactory resolution. The only options provided were either to stay at the hotel under construction or pay extra for an alternative. Neither is acceptable given the circumstances.The lack of transparency and customer appreciation was disappointing. I urge Air Transat to improve their communication and customer service to ensure travelers are not left in a similar situation. I hope this review helps future travelers make informed decisions.
Claim your business profile now and gain access to all features and respond to customer reviews.
Air Transat is a Canadian low-cost leisure airline based in Montreal, Quebec, operating scheduled and charter flights, serving 63 destinations in 30 countries.
