My flight was cancelled whilst a departures, BA were very good and gave me a link to complete the paperwork. Probably a bit inexperience of such matters and the stress I completed the link and tapped in the first icon that was this company. To me it looked like BA, after completion of the form I then went on to BA having received an email to complete a form which I then did and told them this was the second form and this was when the penny dropped. I contacted this company and was in my opinion fobbed off with you have done the form so bad luck we are dealing with it. Eventually after making a complaint I was provided with terms and conditions and after reading found I was in the 14 day cancellation date. This company in my opinion lied saying that BA had made an offer and the needed my details. I spoke to BA who said no offer had been made and the claim was only a few days old and still being processed. Why do company feed of peoples misfortune. Terrible service and information given before I mad a complaint
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