I'm staying at a hotel, but my booking was through this service. They asked us for a selfie with ID, which is unreasonable. We received only one room key, which was inadequate. The stove was broken, and one room had malfunctioning air conditioning. The washing machine leaked, and a repairman came late at night. They offered no discounts or solutions. The reception staff confirmed that complaints are common. I recommend booking directly through the hotel for a better experience.
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